Mospla Terms and Conditions — Your Rights & Responsibilities

Welcome to Mospla's Terms & Conditions. This document constitutes the legal agreement governing use of the Mospla platform and all its services. By accessing Mospla via the website, mobile app, or any other channel, or by using any of its services, you are considered to have agreed to these Terms & Conditions.

Mospla is an international online gaming platform serving users in Bangladesh and around the world. Our goal is to create a safe, transparent, and enjoyable gaming environment where every player has an equal opportunity.

These Terms & Conditions may be updated from time to time. Mospla will notify users as early as possible of any changes. Importantly, continued use of the platform will be deemed acceptance of the updated terms.

To create an account on Mospla, the following conditions must be met. If these conditions are not satisfied, Mospla reserves the right to refuse to create or maintain the account.

• Registrants must be at least 18 years old. Creating accounts for minors is strictly prohibited.
• Online gaming must be legal in your country of residence.
• Each individual may create only one account. Creating multiple accounts is prohibited.
• All information provided during registration must be true, complete, and up to date.
• Users are responsible for keeping their account password confidential. Sharing account access with any other person is not permitted.
• Citizens of countries on the restricted list are not permitted to register on Mospla.

If false or incomplete information is provided at registration, Mospla reserves the right to close the account and forfeit any accumulated balance at any time.

Mospla complies with international Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. To ensure security and prevent fraudulent activity, Mospla may request identity verification at any time.

One or more of the following documents may be requested for KYC verification:

• Scanned copy of National ID (NID) or passport
• Utility bill or bank statement as proof of address
• Relevant documents for payment method verification
• Selfie or live photo verification

Mospla reserves the right to put withdrawals on hold until KYC verification is complete. The verification process typically takes 24–72 hours. All information provided is kept strictly confidential.

To make a deposit on Mospla, log in to your account and go to the Deposits section. Mospla supports a range of local payment methods for users in Bangladesh.

• All deposits must be made from the user's own account. Third-party payments are prohibited.
• Minimum deposit amount is determined by the specific payment method.
• Deposits are generally credited to your account instantly; occasional delays may occur due to banking processing times.
• Mospla does not charge deposit fees, though your payment provider may apply their own charges.
• Deposits can be made through various methods including mobile banking, bank transfer, and e-wallets.

Certain conditions must be met to withdraw winnings from Mospla. Mospla is committed to ensuring all withdrawals are processed quickly and securely.

• Withdrawals may only be made from verified accounts.
• The withdrawal payment method must match the method used for the original deposit.
• If there is an active bonus, withdrawals may be restricted until wagering requirements are met.
• Minimum withdrawal amount is determined by the specific payment method.
• Withdrawal requests are typically processed within 1–3 business days.
• Withdrawals may be delayed if KYC verification is not completed.

Mospla reserves the right to temporarily hold any suspicious withdrawal request pending investigation. In such cases, the user may be asked to provide additional information or supporting documents.

Mospla offers a variety of bonuses and promotions — including welcome bonuses, reload bonuses, free spins, cashback, VIP rewards, and more. Each bonus comes with its own terms, and compliance with those terms is mandatory.

• Each bonus offer has specific wagering requirements. Winnings from bonuses cannot be withdrawn until these conditions are met.
• Bonuses have specific claim deadlines. Expired bonuses will be automatically canceled.
• Claiming another bonus while an existing bonus is still active may not be possible.
• Accounts will be canceled if bonuses are claimed through abuse or fraud.
• Some bonuses apply to specific games only. Any game restrictions will be stated in the individual bonus details.
• Mospla reserves the right to modify, amend, or cancel any bonus program at any time.

Every game on Mospla operates under specific rules. Game outcomes are determined by an independent RNG (Random Number Generator) system that is regularly audited by third-party auditors. Mospla ensures that all game results are completely fair and random.

• If a connection is lost mid-game, the system automatically saves the game record.
• If incorrect results are displayed due to technical errors, Mospla reserves the right to make adjustments according to the correct outcome.
• Any winnings may be forfeited if game rules are violated or if cheating is attempted.
• In Live Casino games, the dealer's decision will be considered final.

The following activities are strictly prohibited on the Mospla platform. Violations may result in permanent account closure and, where necessary, legal action.

• Creating multiple accounts under the same person's name
• Money laundering or use of funds from illegal sources
• Bonus abuse or bonus hunting
• Use of software bots or automated tools
• Attempting to hack or gain unauthorized access to the gaming system
• Creating or managing an account on behalf of a minor
• Fraudulent conduct toward other users
• Evading identity verification by providing false information

Mospla's security team monitors all activity around the clock. If suspicious behavior is detected, the account will be suspended immediately and an investigation will be launched.

Mospla firmly believes that gaming should be a form of entertainment, not addiction. That is why Mospla provides a range of responsible gaming tools that users can access directly from their account.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Block your own account for a specified period.
• Cooling-Off Period: Take a break from your account for 24 hours up to 6 weeks for a temporary pause.
• Reality Check: Enable notifications that remind you of gaming session duration at regular intervals.
• Loss Limit: Set a limit that automatically stops the game if losses exceed a specified amount.

If you feel you are experiencing gaming-related issues or losing control of your play, visit our Responsible Gaming page immediately and reach out to our support team. Mospla is always here for you.

Mospla reserves the right to temporarily suspend or permanently close a user's account under the following circumstances.

• Violation of any clause in the Terms and Conditions
• Fraudulent or suspicious activity
• Failed KYC verification or submission of false information
• Court order or regulatory authority directive
• If the account remains inactive for an extended period

Users may also request to close their account at any time. Before closure, they will be given the opportunity to withdraw any verified balance, unless the account is being closed due to fraud.

Mospla is committed to protecting your personal information. Data we collect is used solely for service delivery, identity verification, and legal compliance. We do not sell your information to third parties.

Mospla uses SSL encryption and industry-standard security technology to protect your data. For more details, please visit our Privacy Policy View page.

Mospla reserves the right to update or modify these Terms & Conditions at any time. Users will be notified in advance of any significant changes via email or through the platform.

• Continued use of the platform after changes are published will be deemed acceptance of the new terms.
• Request account closure if you do not agree with the new terms.
• The date of the latest update to the Terms and Conditions will always be listed at the top of this page.

These Terms & Conditions are governed by the laws of the relevant international gaming licensing authority. Any dispute between Mospla and a user will first be addressed through negotiation.

• Any complaints must be reported to the support team within 30 days.
• If a matter cannot be resolved through direct discussion, it may be referred to a neutral mediator for resolution.
• Mospla reserves the right to cap the maximum compensation payable for any claim.

Mospla follows responsible gaming authority guidelines and ensures transparency through regular independent audits.

If you have any questions or need clarification about these Terms & Conditions, please contact the Mospla support team. Our team is available 24/7 to assist you.